Frequently Asked Questions

As experts in our field and long-term suppliers of short-term and deluxe apartments, we have been asked a lot of questions. For your convenience, we have compiled a list of the most frequently asked questions.

If you can’t see your question here, never hesitate to get in touch with our member of our team. We will gladly advise you on your booking and help in anyway we can, even is that’s just information about the local area.

If you are staying with us already, or even prior to your arrival and have any special requests, do let us know. If it is in our power to provide it and improve your experience even more, we are happy to oblige!

Call us on 07989 386460 or freephone 0800 043 0061

Alternatively, contact us via email on

The Apartments

1. How close are the Health Accommodations to the hospital?

Our Health Accommodations are perfect for visiting consultants, those undergoing treatment or those who wish to recuperate in complete comfort and avoid long journeys for frequent or daily check-ups. These apartments are all located in the most convenient of locations;

  • Hospitals are 14 minutes away by bus
  • We can arrange a car hire service for your convenience

2. What are the transport links in Southampton like?

Southampton is a modern hub for businesses and has excellent transport links. Our apartments are all ideally located with bus stops nearly on site, as you can see here.

  • Coach Station 11 minutes away
  • Railway Station 11 minutes away – Express trains to and from London
  • Southampton Airport 24 minutes away – The regional airport is emerging as a leading hub, with increasing international and domestic flights. We are happy to arrange car hire pick up from the airport.

3. Will my apartment have a view?

All our apartments are luxurious. This means they all boast balconies and views of spectacular Southampton Marina, view our gallery to see more.

4. How many bedrooms do the apartments have?

We have one, two and three bedroom options for you to choose from. All of our one bedroom apartments have one bathroom. All two and three bedroom apartments have a master suite with a dressing area and an en suite shower room, separate from the bathroom.

5. What Is A Serviced Apartment? Who Would A Short Term Let Suit?

A serviced apartment is an accommodation solution ideal for those looking for an extended stay. They allow you the freedom to live in an apartment as if it were your own home and avoid impersonal and impractical hotels. We find our serviced apartments are popular with business clients and executives looking to stay in the city of Southampton.

6. How Long Can I Stay?

Here at Prestige Apartments Southampton, we are happy to accommodate our clients for as long as they require. There is no official limit to how long you can stay with us, but never hesitate to get in touch before you book.

7. What Do I Need To Bring For My Stay At A Prestige Apartment?

This is a common concern for those staying in a Prestige Apartment Southampton for the first time. Rest assured, our apartments truly do provide a home away from home experience. They are fully equipped with everything from towels and hair dryers to rice cookers!

The kitchens come stocked with cooking equipment for you to prepare your meals and relax in. The apartments have cookers microwaves, dishwashers, washer/dryers, glasses, all cooking utensils, crockery etc. There is plenty for a dinner party and luxuriously furnished as shown on our website. We also guarantee that the pictures on the website are taken by us and are an actual representation of the deluxe apartment that will greet you.

As our properties are the very best in executive serviced apartments, we have also carefully select properties on the Ocean Village complex that have amenities on-site; including two metro supermarkets, an ATM, two cinemas and plenty of eateries and restaurants to choose from.

8. Are Pets Allowed?

Unfortunately, we do not accept pets in our apartments. We do find that as our clients tend to be visiting businessmen, consultants those in the midst of relocating, we do not need to accept pets. This also ensures every property is maintained to the highest possible standards.

Get in touch for more information regarding service animals.

9. Are Children Allowed?

Of course. Our larger, three bedroom apartments are perfect for those relocating in the area. Avoid the impersonal space of a hotel room and keep your family life ticking over in comfort and convenience in one of our apartments.


10. When Can I Book?

We recommend you book your chosen apartment as soon as possible. We are the premier short-term let company in Southampton, which is very popular for visiting businesses and conferences. This also gives us the best chance to meet any of your special requirements.

If you do need to book a last-minute apartment, we can help, too. However, every property is subject to availability.

11. Can I View The Apartments?

Of course! You can arrange a free, no obligation viewing of our deluxe apartments. We understand that if you’re booking on behalf of your company, or just for yourself, you want to confirm the properties will meet your needs. We are proud to show off our deluxe, fully-serviced and conveniently located apartments.

Call us on our freephone 0800 043 0061 or on 07989 363460 and one of our friendly members of staff will be glad to show you around.

12. Is There A Cancellation Policy?

Yes. We do require 28 days notice of any cancellations. The full policy is available to view on in our booking terms and conditions.

13. How Do I Manage My Booking?

If you are booking on behalf of your company or just for a private hire, any alteration should be discussed with a member of our team as soon as you are made aware of them. This gives us the best opportunity to accommodate any of your requests.

For your convenience, we do operate a 24hr answering service. We will always get back to you as soon as possible. Alternatively, you can email us on